Frequently Asked Questions

What payment methods do you accept?


We offer several methods of payments, all transactions are securely encrypted. Payments can be made either via bank transfer or our secure online portal, trust my travel. We accept all major debit and credit cards. Please note, we do not add a surcharge when paying by credit card.




Do you refund VAT?


Our products and services are provided within the UK and are therefore liable to value added tax (VAT), charged at the time of booking at the prevailing rate. The onus on processing VAT refunds, where eligible, is on the person making the booking.




When will I receive my hospitality package for the event?


We generally send out packages approximately one to two weeks before the start of an event. In some cases tickets will be delivered as close as the day before the event, hand delivered to your house or hotel.




How will I receive my hospitality package?


Delivery within the UK will be made via Royal Mail special delivery and will require a signature upon delivery. It is difficult to duplicate event tickets and we cannot be held responsible for any loss, damage or cost arising by non-delivery.




Can I alter my booking at a later date?


Subject to our terms and conditions and availability, your booking can be altered. We will always do our best to accommodate changes.




Are there any extra hidden costs e.g. service charges?


The price shown is the price to be paid. We would only charge for any other extras ordered that not listed within the package details offered, such as car parking, bespoke bar, champagne reception. You will be notified of the costs of any extras at the time of your request.




Can you organise hospitality for any specific event, including abroad?


We source official packages for almost any sporting event. Call +44(0)1488 649770 for further details.





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